The Consumer Crusader and Henry discuss contract cancellations, service charges and a listener’s question about a business purchase and consumer rights. There’s also a roleplay involving a negotiation over a deluxe home entertainment system.

The Consumer Crusader and Henry are once again joined by Nick for a very fishy role play involving a Mermaid themed kids party. Topics under discussion also include the 2015 Consumer Rights Acts and who’s at fault when it comes to dodgy supermarket produce, the retailer or the manufacturer?

The Consumer Crusader and Henry are joined by a listener for a sausage-filled roleplay featuring a dodgy hot dog steamer. They also take a listener’s question involving an inattentive landlord and discuss a case study revolving around business interruption insurance and COVID. There’s also a brief foray into ecclesiastical law.

The Consumer Crusader and Henry discuss tricky terms and conditions, roleplay a theatre refund request involving a dreadful combine harvester accident and take a listener’s question about a spa weekend.

Henry and the Consumer Crusader discuss parking fines (the key differences between Parking Charge Notices and Penalty Charge Notices), conduct a hotel-based role play featuring a gold-plated toothbrush holder, and tackle a listener’s question about car insurance.

 In episode one, the Consumer Crusader and Henry discuss the ethos of consumer crusading, speeding tickets, faulty goods and buying second hand cars.