Category: Articles

  • Consumer rights law – key things to know

    We discussed consumer rights legislation on our latest podcast episode but I wanted to explore some of the pertinent points in a little more detail. Here are some of the key things you need to know… Consumer Rights Act 2015 – the main one When you buy goods or services, in person or online, you’re…

  • The difference between me and the BBC

    The subject of administration fees came up just a week after I’d spoken to Cosmos Holidays (see my previous post). I was watching the BBC’s flagship consumer advice programme, Watchdog. As you can imagine, I was quite a fan – their hints, tips, stories and pressure have held countless people and inspired me. A case…

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