1. Introduction
1.1 Welcome to consumercrusader.co.uk! PLEASE READ THESE TERMS AND CONDITIONS OF USE (‘Terms’) BEFORE USING MY SITE. This disclaimer governs your use of my website; by using my website, you accept this disclaimer IN FULL. If you disagree with any part of this disclaimer, you must not use consumercrusader.co.uk.
1.2 I may make changes to these Terms at any time. I will let you know what these changes are by posting them to this page, but it is your responsibility as a user to make sure that you are aware of them, by checking for any changes on a regular basis. Changes will become effective as soon as they are posted. If you continue to use my site after the posting of changes to these Terms, it means that you accept any such changes.
2. What I do
2.1 This site is all about sharing information on consumer crusading. I provide regularly updated general information, tools and services with my views on how best to take on companies that have treated their consumers unfairly. After most of my posts you’ll find a link to discuss them on my forum – plus my forum is full of people sharing tips, hints and information their crusading experiences or asking for help with their cases. The information that you read on this site is a great starting point for your further research into what you could do if you think you’ve been treated unfairly.
3. What I don’t do
3.1 The information I provide does not address your individual requirements and is not legal advice. I relate stories of my experiences as accurately as I possibly can, and express opinions only on customer service etc I have received from named companies. These are my opinions and experiences only and you should not rely on them in any way. I seek to teach techniques and means by which consumers can exercise their pre-existing statutory rights; I hope you find this useful!
3.2 In particular, my information does not constitute any form of advice, recommendation, representation, endorsement or arrangement by me and is not intended to be relied upon by you in making (or refraining from making) any specific decisions. Given that the impact of any information expressed on my site can vary widely based on your particular circumstances, you should always carry out your own research.
4. Privacy Policy
4.1 I take your privacy seriously. Please read my Privacy Policy to see how I deal with this information.
5. Links
5.1 My site does include details on, or links through to, information provided by other websites and companies. I don’t control the accuracy or completeness of that information. You take full responsibility for using that information and verifying it.
5.2 When you use other websites, any personal information you give them will be dealt with in line with their privacy policies, not mine, so please read the privacy policies of each and every such website before using them.
5.3 If you find my content useful and want to share it, you are welcome to link to my site if you comply with the terms set out in this section and all applicable laws. Any site or service that links to my site:
5.3.1 can display a consumercrusader.co.uk logo;
5.3.2 mustn’t remove, distort or otherwise alter the size or appearance of my logo;
5.3.3 may link only to my homepage if I have given you my prior written consent;
5.3.4 mustn’t in any way imply that I am endorsing it or its products or services;
5.3.5 mustn’t misrepresent its relationship with me or present false information about me;
5.3.6 mustn’t be a site or service that infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations;
5.3.7 mustn’t be a site or service that contains content that could be considered distasteful or offensive.
If you breach these terms, then I have the right to require that your link is removed and to take whatever other action I think appropriate.
6. My content
6.1 All of the content on my site is owned by me and is protected by UK and international copyright laws.
6.2 The content on my site includes any information or other material found on consumercrusader.co.uk, including forums, articles, posts, graphics and all other features of my site. You are allowed to use my content for personal, non-commercial use only. You may make one copy of extracts from this site on any single computer for personal, individual use only, provided that all copyright and proprietary notices are kept intact. Apart from that, none of my content may be republished, posted, transmitted, stored, sold, distributed or modified without my prior written consent. Thanks!
6.3 The website consumercrusader.co.uk is owned by me personally. All other brand names and trade marks that appear on this site are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these brands or marks and any such use may constitute an infringement of the holders’ rights.
7. Your content
7.1 You own any copyright in the text that you post to my forums. However, when you post text, you expressly grant me a perpetual, unlimited free licence to republish that text on my site and to redistribute/make available and/or sell that text in print or electronic form.
8. Disclaimer of warranties and liability
8.1 I provide my site in good faith but I can’t and don’t warrant the completeness, truth or accuracy of the information or other content or postings found on my site, or their usefulness for any particular purpose; nor do I commit to ensuring that the website remains available or that the material on the website is kept up to date. You acknowledge and agree that you bear full responsibility for your own consumer research and decisions and that I shall not be liable for any action that you or others take or don’t take based on your use of or reliance on information provided by me or other users of this website.
8.2 I don’t promise that your access to my site, or its content will be delivered uninterrupted, timely or error-free, or that the site will be free from viruses or other harmful properties. It is your responsibility to implement satisfactory safeguards and procedures to make sure any files you obtain through my site are free from such contaminations or other harmful properties.
8.3 The effect of what is set out here is that you agree that under no circumstances will I be held liable for any direct, indirect, incidental or other type loss or injury resulting from your use, or downloading of any content on my website.
9. Forum/Message Board with other users
9.1 I encourage debate and the sharing of information between my users – we can all help each other! However, I do require that your use of my forums and any other communication systems that I provide is lawful.
9.2 You may not use the forums for any illegal purpose and in particular you will not:
9.2.1 post or transmit material that infringes the intellectual property rights or other rights of others or post or transmit any material that is unlawful, obscene, libellous, threatening, harassing, abusive, hateful, or embarrassing to any other person as determined by me in my sole discretion;
9.2.2 post or transmit advertisements for or solicitations of business (whether openly, or under the false guise of an unconnected party);
9.2.3 after receiving a warning, continue to disrupt the normal flow of dialogue, or post or transmit comments that are not related to the topic being discussed;
9.2.4 post or transmit chain letters or pyramid schemes;
9.2.5 impersonate another person;
9.2.6 disguise the IP address of the connection used to post any message;
9.2.7 post or transmit any files containing viruses or other harmful computer code;
9.2.8 harvest or otherwise collect or use information about others, including e-mail addresses, without their explicit consent;
9.2.9 allow any other person or entity to use your identification for posting or viewing comments or for communicating with other users;
9.2.10 post the same note more than once or ‘spam’;
9.2.11 knowingly post untrue information about another person or business with the intention of harming their reputation or livelihood; or
9.2.12 engage in any other conduct that restricts or inhibits any other person from using or enjoying these areas of my site, or which, in my judgment, exposes me to any liability or detriment of any type.
9.3 Please note that any posting of information in my Forum is the opinion of the person posting only and in no way reflects my opinions or attitudes. You must remember that I operate an open Forum and sometimes messages may be posted that are misleading, deceptive, or downright wrong. You should not therefore rely on information being accurate or complete. If you do, you do so at your own risk.
9.4 I rely on you to inform me if you spot any abuse or inappropriate behaviour, in which case I will review specific postings. If you feel you have been threatened or damaged in my Forum or if you believe any infringement of your rights may have occurred through my site please contact me using the ‘Contact Me’ function.
9.5 I reserve the right (but I am not obliged) to do any or all of the following:
9.5.1 record the communications in the Forum;
9.5.2 investigate a claim that any one or more communications does not conform to the terms of this clause 9 and determine in my sole discretion to remove or request the removal of the communication(s);
9.5.3 remove without notice communications which are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms;
9.5.4 terminate a user’s access to post messages to any or all of these areas;
9.5.5 monitor, edit, or disclose any communication in these areas;
9.5.6 edit or remove any communication(s) posted on my website, regardless of whether such communication(s) breaches these Terms;
9.6 If you disagree with my decision you should contact me through the ‘Contact Me’ link. You must not use the Forum to argue any decision.
9.7 Any decision I make to remove or request the removal of any communication or to terminate or suspend the posting privileges of any user of the forums shall be final and binding. The termination or suspension of posting privileges shall apply to any and all user accounts that may have been used by that person, whether or not opened by that person.
9.8 If you are notified that your posting privileges have been suspended or terminated, you will not attempt to re-register as a user of the Forum or make any posts on it in any guise whatsoever.
9.9 When former users whose posting privileges have been removed do re-register or otherwise disrupt the Forum, this spoils the Forum and can cause severe distress or disturbance to other users. Dealing with the unwanted posts of former users distracts me from doing other, more useful things on the site. Therefore in such circumstances I reserve the right to:
9.9.1 report offenders to their ISP;
9.9.2 charge offenders for the administrative costs of identifying and removing their posts at the rate of £50 per hour necessarily spent plus any external costs that I incur;
9.9.3 take legal action to recover these costs;
9.9.4 report offenders to the authorities if their actions appear to amount to a breach of the Computer Misuse Act 1990 or any other relevant criminal legislation.
10. Indemnity
10.1 You agree to indemnify, defend and hold harmless me, and anyone that helps me in the ongoing work on the website, from and against any claim, liability, cost, damage or loss I may incur (including reasonable legal fees) as a result of any material that you post or transmit on my Forum, any actions you take which disrupt access to and/or the functioning of my site or any breach by you of your obligations under these Terms.
11. General
11.1 These Terms in no way affect your legal rights! I’ve tried to ensure they’re fair to you as well as me.
11.2 If any of these provisions is deemed invalid, void or unenforceable that provision will be deemed severable from the rest and will not affect the validity and enforceability of any remaining provisions.
11.3 This website is directed to users in England and Wales only. These Terms shall be governed by the laws of England and any dispute will be resolved exclusively in the Courts of England.
13. Contact me
https://consumercrusader.co.uk/contact/